HELP FILE

Connect On LAN

What's the task?

Provide on-LAN support and maintenance without end-user interaction.

The Connect On LAN feature allows technicians to connect to any computer on your Local Area Network.

How long will it take?
About five minutes.
What do I need to know?
The technician’s Technician Group must have Connect On LAN permission in the Administration Center.

Try it yourself...

Click the Computers icon
On the Session Toolbar, click the Computers icon.
Click the Connect On LAN tab
Click the Connect On LAN tab to see a list of computers that you can access on the local network.
Tip: Filter computers by name or IP address. You can search and connect at any time. You do not need to wait for the entire list of computers to load.
Select a computer
Double-click the computer you want to access.
Authenticate
If you do not have Administrator rights, you are prompted to enter the login credentials of the computer you want to access.
Click OK to connect to the computer. The session appears in the Technician Console as Waiting. The applet launches on the remote computer.
Start the session
Click Start Session (or double-click the session).
That's it
Proceed as usual with your Rescue session. The customer does not have to grant access to the computer, so you can manage it without customer interaction.