HELP FILE

Control a Mobile Device

    What's the task?
    Control a mobile device of your choice.
    What do I need?
    You need one of the supported devices.
    How long will it take?
    Less than five minutes.

    Try it yourself...

    Start a session via SMS
    Click New Session.
    Click the SMS tab.
    Send the SMS to the customer.
    Open the SMS and run the Applet
    Pretend you are the customer. On the mobile device, open the SMS and launch the Rescue Applet.
    Activate the session in the Technician Console
    Once the applet is running, go back to the Technician Console and activate the session.
    Mess around!
    Launch remote control, manage files, pull system information.
    Need more info?
    See Accessing a Mobile Device.