New Release

The new Rescue 7.50 with performance enhancements is now available.

Check out the improvements in the FAQ section.

Articles

How to View a Technician's Desktop How to Edit Fields on the Session List Technician Console Desktop App for Windows and Mac About Technician Console Permissions Launching the Technician Console in a Browser Using the Queue tabs to Locate Sessions Using the Session List to View Sessions How to Switch Between Multiple Active Sessions About the Technician Console Chat Panel About the Session Toolbar How to Import Predefined Replies and URLs How to Export Predefined Replies and URLs How to Add an Individual Predefined Reply or URL How to Send a Predefined URL How to Send a File to a Customer How to Put a Session on Hold How to Send a Predefined Reply About Predefined Replies and URLs How to Join a Monitored Technician's Session How to Send a Customer Survey Configuring the Rescue Calling Card PKG Configuring a Privacy Preference Policy for Rescue Creating a Policy to Install the Rescue Calling Card for Mac About the Calling Card Connection Method About Unattended Access How to Request Unattended Access to a Customer's Computer How to Start an Unattended Session The Customer Experience: Instant Chat How to Launch the Rescue Applet during Instant Chat How to Invite an Internal Technician to Collaborate How to Invite an External Technician to Collaborate About Lead Technician Capabilities During Collaboration How to Join a Collaboration Session How to Select Files using File Manager How to Edit Files using File Manager About System Information – Processes About System Information – Dashboard How to Transfer Files Between Computers using File Manager How to Navigate and Sort Files using File Manager About System Information – Applications About Rescue+Mobile Accessing a Mobile Device QuickNav: Jump to Specific Destinations on a Mobile Device The Customer Experience: Mobile Applet Managing Settings on a Mobile Device Using Click2Fix How to View Storage/Disk Drive Information for a Mobile Device How to View the Top 5 Processes for a Mobile Device How to Terminate a Process for a Mobile Device How to View System Processes Running on a Mobile Device Supporting iOS Devices How to Uninstall an Application from a Mobile Device Supporting Android Devices How to View Recent Events from a Mobile Device - Logcat Supporting BlackBerry Devices How to View Applications Installed on a Mobile Device How to Launch an Application for a Mobile Device How to View Services Registered on a Mobile Device How to Set BlackBerry Device Permissions About Click2Fix How to Start a Mobile Session by SMS Starting a Rescue Lens Session by Email Starting a Rescue Lens Session by Link and Messaging Tool Starting a Rescue Lens Session by SMS Starting a Rescue Lens Session by PIN Code Starting a Rescue Lens Session What Can the Technician Do? Managing a Rescue Lens Session What Can the Customer Do?

Articles

Administration Center – At a Glance How to Set Time-outs and Warnings How to View Session Information How to Set No Technician Available Behavior for Private Sessions How to Schedule Working Hours and "No Technician Available" Behavior for a Channel How to Prevent Technicians from Transferring Sessions to Unmanned Channels How to Exempt a Technician from Channel Session Auto-start How to Defer Auto-start for Channel Sessions How to Set Channel Sessions to Start Automatically How to Start a Session from the Administration Center How to Transfer Sessions from the Administration Center How to Set Private Sessions to Start Automatically How to Set Connection Methods Available to Technicians How to Set Channel Sessions to Transfer Automatically Managing Sessions: Start, Transfer, Close, Hold Controlling How Sessions are Started and Managed How to Set the Authentication Method for Unattended Access About Unattended Access How to Assign or Delete Unattended Computers Managing Unattended Computers Setting up Unattended Access on Multiple Computers (Access Wizard) How to Add Labels How to Monitor Performance Data for a Technician How to Monitor Performance Data for a Channel How to Monitor Performance Data for a Technician Group What is a Label? How to Assign Labels How to Monitor Performance Data According to a Label Monitoring Performance Data: The Command Center How to Monitor Performance Data Based on Custom Attributes (Labels) Configuring the Rescue Calling Card PKG Configuring a Privacy Preference Policy for Rescue Creating a Policy to Install the Rescue Calling Card for Mac Technician Status Report Administrator Status Report Integrated Content Portal How to Manage Predefined Replies and URLs External Content Portal How to Enable Custom Fields for Private Sessions How to Name Custom Fields How to Set up Screen Recording How to Disable Wallpaper for all Remote Sessions How to Set Clipboard Synchronization Behavior Setting up Instant Chat About the Calling Card Connection Method Calling Card Setup, Task One: Generate a Calling Card Calling Card Setup, Task Four: Customize the Calling Card Applet Calling Card Setup, Task Five: Deploy the Calling Card to a Customer's Computer Calling Card Setup, Task Three: Apply a Calling Card Installer to a Technician Group Controlling How Your Technicians Collaborate With External Technicians Technician Status Report Administrator Status Report Custom Fields Report Missed Sessions Report (List All) Collaboration Chat Log Report Missed Sessions Report (Summary) How to Delete Chatlogs Failed Sessions - Extended Customer Survey Report (List All) How to Generate a Report Customer Survey Report (Summary) Customer Survey Issuance Report (List All) Customer Survey Issuance Report (Summary) Performance Report (Summary) Performance Report (List All) Login Report (List All) Session Report (Summary) Transferred Sessions - Extended Report Technician Survey Report (List All) External Technician Chatlog Report How to Post Session Data to a URL Setting up Single Sign-On Authentication Rescue API Guide (Web) Integration and API Sending Session Data to a URL (Post-to-URL) Generate API Token How to Hide Post Session URLs Rescue Web SSO via SAML 2.0 User Guide (PDF)
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