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Quickhelp for Troubleshooting Most Frequently Asked Questions

    This page contains helpful links to troubleshoot the most commonly raised questions.

    Login related issues
    The Technician Console Desktop App for Windows and Mac article is a good starting point to get more information about logging in to Rescue.
    Password related issues
    The How Do I Reset my Password in Rescue article explains how to reset your password.
    System requirements
    Everything you wanted to know about System Requirements.
    Launching and managing sessions
    Start exploring how you can launch and manage support sessions from Technican Console.
    Using Calling cards
    The detailed guide on setting up Calling Cards help you use this feature efficiently.
    Allowlisting and Rescue gives an extensive list of recommended firewall settings.
    Ten things to try
    New to GoTo Rescue? This sequence of 10 articles will get you started.

    Article last updated: 21 November, 2022