This page contains helpful links to troubleshoot the most commonly raised questions.

Login related issues

The Technician Console Desktop App for Windows and Mac article is a good starting point to get more information about logging in to Rescue.

Password related issues

The How Do I Reset my Password in Rescue article explains how to reset your password.

System requirements

Everything you wanted to know about System Requirements.

Launching and managing sessions

Start exploring how you can launch and manage support sessions from Technican Console.

Using Calling cards

The detailed guide on setting up Calling Cards help you use this feature efficiently.

Firewalls

Allowlisting and Rescue gives an extensive list of recommended firewall settings.

Ten things to try

New to GoTo Rescue? This sequence of 10 articles will get you started.