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Technician Console Desktop App for Windows and Mac

    This article gives guidance to Rescue technicians.

    Technician Console as a desktop application is available for technicians both on Windows and Mac computers.

    The desktop app offers the same set of features as the browser-based version. The only difference is that it runs as a standalone executable, which means it can be launched with a single click – no browser required.

    Restrictions and limitations for the Technician Console for Mac

    The following Technician Console features are not available on Mac:

    • Technician screen sharing
    • Screen recording with MSVC codec (falls back to MRLE codec)
    • Monitoring the desktop of a technician running the Technician Console for Mac
    • Integrated content portal (ICP)
    • Connect On LAN
    Note: Files saved/exported during a session are available at Users/[username]/Library/Application Support/GoTo-Rescue/Bottles/GoToRescue/drive_c/users/crossover/My Documents

    How to Install the Desktop App

    On Windows

    Note: Check out the Rescue Downloads hub for other options.

    On a Mac

    1. Click this link to download the current version of the Technician Console for Mac app (7.12.3334.13-69).
    2. In the Downloads box, double-click RescueTechnicianConsoleMAC.dmg.
    3. Follow instructions to drag the Rescue icon to your Applications folder.

      The application is now installed on your computer.

    Note: Check out the Rescue Downloads hub for other options.

    How to Run the Desktop App

    On Windows

    Launch the application via the Windows Start button, a desktop shortcut, or any other preferred method. You may be prompted to log in to your Rescue account. Use the same email and password combination you use to log in at the Rescue website.

    Tip: Rescue technicians with a Single Sign-On (SSO) ID can also start the Rescue Desktop Technician Console using any supported SSO authentication method.

    On a Mac

    Launch the application via Launchpad or Finder > Applications. You may be prompted to log in to your Rescue account. Use the same email and password combination you use to log in at the Rescue website.

    Tip: Rescue technicians with a Single Sign-On (SSO) ID can also launch the Rescue Desktop Technician Console using any supported SSO authentication method.
    Remember: Technician Console for Mac will use the language set as the preferred language of the Mac OS X.

    How to Set Up One-Click Login to the Desktop App

    You can tell Rescue to remember your user name and password when you log in to the desktop app.

    Article last updated: 13 January, 2023