HELP FILE

How Do I Reset My Password in Rescue?

Rescue users can change their password by navigating to a dedicated password resetting page. Depending on your role, this is how you can do it.

Note: LogMeIn employees do not have access to your passwords.
Technicians
Use any of the below methods.
  • In the Technician Console Login window, click Forgot your password?.
  • When trying to log in to the Rescue website, click the Forgot your password? link.
  • Navigate directly to the Rescue password reset page.
Administrators and Master Account Holders
Use either of the below methods.
  • When trying to log in to the Rescue website, click the Forgot your password? link.
  • Navigate directly to the Rescue password reset page.

Tips for password reset

  • Make sure you submit a valid email address that is associated with your Rescue account. Technicians without a valid email address need to ask their Administrator to reset their password in the Admin Center.
  • Global, EU, and Enterprise accounts are isolated. Make sure you use the right password reset page.
  • Password reset emails sometimes take a few minutes to be delivered.
  • If you cannot find the password reset email in your Inbox, try checking your spam folder.