How Do I Reset My Password in Rescue?
Rescue users can change their password by navigating to a dedicated password resetting page.
Depending on your role, this is how you can do it.
Note: GoTo employees do not have access to your passwords.
- Technicians
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Use any of the below methods.
- In the Technician Console Login window, click Forgot your password?.
- When trying to log in to the Rescue website, click the Forgot your password? link.
- Navigate directly to the Rescue password reset page.
- Administrators and Master Account Holders
-
Use either of the below methods.
- When trying to log in to the Rescue website, click the Forgot your password? link.
- Navigate directly to the Rescue password reset page.
Where do I find the password reset page?
- Global Rescue Users
- https://secure.logmeinrescue.com/HelpDesk/ForgotPassword
- EU Rescue Users
- https://secure.logmeinrescue.eu/HelpDesk/ForgotPassword
- Rescue Enterprise Users
- https://secure.logmeinrescue-enterprise.com/helpdesk/forgotpassword.aspx
Tips for password reset
- Make sure you submit a valid email address that is associated with your Rescue account. Technicians without a valid email address need to ask their Administrator to reset their password in the Admin Center.
- Global, EU, and Enterprise accounts are isolated. Make sure you use the right password reset page.
- Password reset emails sometimes take a few minutes to be delivered.
- If you cannot find the password reset email in your Inbox, try checking your spam folder.
Article last updated: 21 November, 2022