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Connecting to PCs and Macs

This article gives guidance to Rescue technicians.

Rescue connection methods are defined as either Private or Channel.

  • A Private connection is made when the technician initiates a remote session with a customer (the direction is from the technician to the customer). PIN code, Link, and SMS are all Private connection methods.
  • A Channel connection is made when a customer initiates contact with a technician through a channel link or form, or using the Rescue Calling Card (the direction is from the customer to the technician).
Article last updated: 10 July, 2023