Connecting to PCs and Macs
Rescue connection methods are defined as either Private or Channel.
- A Private connection is made when the technician initiates a remote session with a customer (the direction is from the technician to the customer). PIN code, Link, and SMS are all Private connection methods.
- A Channel connection is made when a customer initiates contact with a technician through a channel link or form, or using the Rescue Calling Card (the direction is from the customer to the technician).