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LogMeIn Rescue System Requirements

These minimum hardware, browser, and network configuration requirements apply to devices agents and customers use during LogMeIn Rescue support sessions.

Topics in this article:

Technician Desktop Device System Requirements

Any computer running the GoToLogMeIn Rescue Technician Console must meet the following system requirements.

Requirement for using the standalone version of Technician Console:

  • Microsoft Windows 7 and above
  • Apple Macintosh OS X 10.7 (Lion) and above for Technician Console for Mac desktop application
  • A working Internet connection (ISDN or faster if performing remote control or remote viewing)
  • Up to 100MB of memory plus 20MB per remote control session
  • Up to 30MB of storage space plus 20MB for all smartphone simulations

Requirements for the browser-based Technician Console:

  • Microsoft Windows 7 and above
  • Microsoft Server 2008 and above (including 64 bit versions)
  • Internet Explorer 7 and above with support for 128-bit or 256-bit encryption
    Note: Since Windows 11 retires Internet Explorer, the IE version of the Technician Console is not supported in this environment.
  • Firefox under version 43
  • MS Edge are not supported
  • A working Internet connection (ISDN or faster if performing remote control or remote viewing)
  • Up to 100MB of memory plus 20MB per remote control session
  • Up to 30MB of storage space plus 20MB for all smartphone simulations

Requirements for using the Collaboration version of the Technician Console:

  • Microsoft Windows 7 and above
  • A working Internet connection (ISDN or faster if performing remote control or remote viewing)
  • Up to 100MB of memory plus 20MB per remote control session
  • Up to 30MB of storage space plus 20MB for all smartphone simulations

Requirements for using the LogMeIn Rescue Lens Technician Console:

  • Internet connection with minimum 800 kbit/sec bandwidth
  • From both the support technician's and the customer's network, the following web resources need to be accessible:
    • *.logmeinrescue.com domain group
      Note: For LogMeIn Rescue-enterprise customers the *.logmeinrescue-enterprise.com domain group applies.
    • For networks explicitly filtering outbound destination ports and protocols, the following ports are used on the LogMeIn Rescue side:
      • 15000 (UDP traffic) or 443 (TCP traffic) for LogMeIn Rescue Lens media sessions

        Example: rescuemedia[XX-XX].logmeinrescue-enterprise.com:443

Customer Desktop Device System Requirements

Technicians using LogMeIn Rescue can provide remote support to computers meeting the following system requirements:

  • Microsoft Windows 7 and above
    Attention: Microsoft WebView2 Runtime version 102 (Build 102.0.1245.44) or later must be installed. Windows 10/11 have this runtime already preinstalled in most cases. For older Windows versions, the runtime needs to be downloaded and installed from here.

    We recommend to use the Microsoft WebView2 "Evergreen" bootstrapper or installers to ensure that the latest compatible version for the current target OS gets installed.
  • Microsoft Server 2008 and above (including 64 bit versions)
  • Apple Macintosh OS X 10.4 (Tiger) and above
    Note: LogMeIn Rescue Applet over Mac Instant Chat supports only MAC OS X 10.6 (Snow Leopard) and above.
  • For optimal performance, the customer should be connected to the Internet via a broadband connection (T1, cable modem, ISDN, or DSL); 28K dial-up is also supported
  • 100MB, plus an additional 20MB of memory for each remote control session (Technician Collaboration can cause simultaneous remote control sessions on the customer device)
  • Ubuntu 22.04 LTS (Jammy Jellyfish)
  • x86/64 bit: amd64 (Intel, AVX/FMA/ADX)

Choosing how to handle sessions when an unsupported OS is detected

It may happen that customers using an unsupported operating system try to start a LogMeIn Rescue session. Administrators have two options available in the Administration Center on the Global Settings tab under Unsupported customer OS > If an unsupported OS is detected:

  • Start Instant Chat session – Place the customer in an Instant Chat session.
  • Do not start session – Show the customer a message explaining that they cannot start a session because they are using an unsupported browser.

Customer Mobile Device System Requirements

Requirements for Using the LogMeIn Rescue+Mobile App

Android Requirements:

  • Android 5.0 or above
  • Dual-core CPU (Quad-core CPU recommended)
  • 1 GByte RAM (2 GByte recommended)
  • 20 MByte free space
  • Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)
Requirements for Remote Control Advanced:
For Remote Control Advanced features, any device running Android 6.0 or higher that supports the Android Accessibility API is now supported.
Note:
If you are connecting to a device that does not support the Android Accessibility API you can still use the legacy add-on method by downloading the add-on application from Google Play.
  • Samsung devices powered by KNOX
  • The following devices running Android 5.0 and above:
    • LG
    • HTC
    • Honeywell Mobility Edge
    • Huawei
    • selected Positivo devices

iOS Requirements:

  • iOS 11 and above
  • 20 MByte free space
  • Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)
Restriction: Advanced Remote Control is not available for iOS devices. For detailed information, see Supporting iOS Devices.

Requirements for Using the LogMeIn Rescue Lens Mobile App

LogMeIn Rescue Lens Android Requirements:

  • Android 5.0 or above
  • Dual-core CPU (Quad-core CPU recommended)
  • 1 GByte RAM (2 GByte recommended)
  • 25 MByte free space
  • Camera with autofocus and resolution 640*480
  • Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)

LogMeIn Rescue Lens iOS Requirements:

  • iOS 11 or above
  • 20 MByte free space
  • Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)
Article last updated: 26 July, 2023