HELP FILE

Setting up Rescue to Check for Unwanted or Missing Apps (App Checklist)

    This article gives guidance to Rescue Administrators.

    Upload a list of applications that Rescue will look for upon connection to an Android or BlackBerry device.

    1. Select the Global Settings tab.
    2. Under Mobile device settings > App Checker List Upload, click Browse and select the file containing the list of applications you would like technicians to be able to check for.

      Important: Download the template XML file to ensure that you follow the proper format.

    3. Click Upload.

      Result: The selected file is uploaded.

    4. Click Save Changes.

      Result: The data is made available on Click2Fix.

    How does this work for the technician? In the Technician Console, the Click2Fix alert bar will notify the technician when an unwanted or missing app is detected.