HELP FILE

Setting up Rescue to Check for Unwanted or Missing Apps (App Checklist)

    This article gives guidance to Rescue Administrators.

    Upload a list of applications that Rescue will look for upon connection to an Android or BlackBerry device.

    1. Select the Global Settings tab.
    2. Under Mobile device settings > App Checker List Upload, click Browse and select the file containing the list of applications you would like technicians to be able to check for.

      Important: Download the template XML file to ensure that you follow the proper format.

    3. Click Upload.

      Result: The selected file is uploaded.

    4. Click Save Changes.

      Result: The data is made available on Click2Fix.

    Results: How does this work for the technician? In the Technician Console, the Click2Fix alert bar will notify the technician when an unwanted or missing app is detected.