Upload and assign packages of APN settings that technicians can push to the customer's device.

1. Upload APN packages. Here's how:
   1. Select the Global Settings tab.
   2. Under Mobile device settings > Access Point Presets, click New.
   3. Enter values for mandatory fields and any other optional settings:

      Option	Description
      Access Point Name (APN)	The short name of the carrier's network. (required)
      Preset name	The name as it will be seen by the technician in the Technician Console. (required)
      Proxy Server	The IP address of the carrier's proxy server that the customer's device connects to.
      Proxy Server Port	The port that the customer's device uses to communicate with the proxy server.
      Username	The username to access the carrier's proxy server.
      Password	The password to access the carrier's proxy server.
      Server	The IP address of the carrier's WAP server.
      MMSC	The URL of the carrier's MMS (Multimedia Messaging Service) server.
      MMS Proxy	The IP address and port of the carrier's MMS server.
      MCC	Mobile Country Code (required)
      MNC	Mobile Network Code (required)
      Type	The type of the carrier's network. Generally internet, mms, or default.

   4. Click Apply and Save Changes.
2. Once you have uploaded the APN packages, you must make them available to technician groups. Here's how:
   1. Select a technician group.
   2. Select the Settings tab.
   3. Under Access Point Preset Availabilty, select presets from the right panel and click Add to make them available to the group.
   4. Save your changes.