HELP FILE

Setting up Rescue to Check for Firmware Issues

This article gives guidance to Rescue Administrators.

Upload a file that Rescue uses to identify when a device’s firmware is not current. The file contains OS properties and can include a link to current firmware.

  1. Select the Global Settings tab.
  2. Under Mobile device settings > Firmware Data Upload, click Browse and select the file containing firmware requirements and URLs directing customers to current firmware versions.

    Important: Download the template XML file to ensure that you follow the proper format.

  3. Click Upload.

    The selected file is uploaded.

  4. Click Save Changes.

    The data is made available on Click2Fix.

How does this work for the technician? In the Technician Console, the Click2Fix alert bar will notify the technician when a difference is detected between the firmware on the customer's device and properties defined in the uploaded file.