This article gives guidance to Rescue technicians.
With Rescue+Mobile, remote support technicians can quickly connect to and troubleshoot today's most popular smartphones as if the device were in their own hands. The product supports Apple iOS, Android, and BlackBerry devices.
The Rescue+Mobile add-on can help you cut costs, save time, increase first call resolution, and show users how to use their smartphone or tablet.
What You Get
- Remote control over most leading smartphone platforms
- Proven helpdesk technology
- Reduced support costs
- Increased customer satisfaction
- Accelerated adoption of new services
- Increased first-call resolution and a decrease in “no trouble found” device returns
- The ability to solve difficult issues for your highly valued customers
- Shorter support lines at your retail outlets
See also Setting up Rescue+Mobile.
Article last updated: 27 September, 2022