HELP FILE

How to Customize the Session Invitation SMS

    This article gives guidance to Rescue Administrators.

    Customize the SMS message sent to mobile devices when the technician invites a customer to a Rescue session.

    1. On the Organization Tree, select the Technician Group you want to work with.
    2. Select the Settings tab.
    3. Under Session invitation SMS customization, enter customized values:
      Option Description
      Text above URL The text shown above the applet download URL.
      URL The URL that the recipient clicks to download the applet.
      Note: This field is not editable.
      Text below URL The text shown below the applet download URL. It must contain the parameter for the applet identification number: $PINCODE$
    4. Save your changes.
      • Click Save changes to apply settings to the current Technician Group
      • Click Save changes to subgroups to apply the settings to the current Technician Group and all of its subgroups
      • Click Save settings to all groups to apply the same settings to all Technician Groups in your organization