How to Customize the Session Invitation SMS

This article gives guidance to Rescue Administrators.

Customize the SMS message sent to mobile devices when the technician invites a customer to a Rescue session.

  1. On the Organization Tree, select the Technician Group you want to work with.
  2. Select the Settings tab.
  3. Under Session invitation SMS customization, enter customized values:
    Option Description
    Text above URL The text shown above the applet download URL.
    URL The URL that the recipient clicks to download the applet.
    Note: This field is not editable.
    Text below URL The text shown below the applet download URL. It must contain the parameter for the applet identification number: $PINCODE$
  4. Save your changes.
    • Click Save changes to apply settings to the current Technician Group
    • Click Save changes to subgroups to apply the settings to the current Technician Group and all of its subgroups
    • Click Save settings to all groups to apply the same settings to all Technician Groups in your organization