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How to Customize the Session Invitation SMS

This article gives guidance to Rescue Administrators.

Customize the SMS message sent to mobile devices when the technician invites a customer to a LogMeIn Rescue session.

  1. On the Organization Tree, select the Technician Group you want to work with.
  2. Select the Settings tab.
  3. Under Session invitation SMS customization, enter customized values:
    Option Description
    Text above URL The text shown above the applet download URL.
    URL The URL that the recipient clicks to download the applet.
    Note: This field is not editable.
    Text below URL The text shown below the applet download URL. It must contain the parameter for the applet identification number: $PINCODE$
  4. Save your changes.
    • Click Save to apply settings to the current Technician Group
    • Click Apply to subgroups to apply the settings to the current Technician Group and all of its subgroups
    • Click Apply to all groups to apply the same settings to all Technician Groups in your organization
Article last updated: 11 January, 2023