HELP FILE

How to Enable Technicians to Support Mobile devices

This article gives guidance to Rescue Administrators.

You must activate the Rescue+Mobile add-on for each technician for whom you have purchased a subscription.

  1. Log in to your Rescue account and open the Administration Center.
  2. On the Organization Tree, select the technician for whom you want to activate the mobile add-on.
  3. Select the Organization tab.
  4. Under Licenses, select Mobile.

    Result: Upon next login, the user will be able to support smartphones.

For further control over the exact functionality available to technicians, set any of the numerous mobile-related permissions on the Organization tab or Settings tab for a Technician Group.

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