HELP FILE
How to Enable Technicians to Support Mobile devices
You must activate the Rescue+Mobile add-on for each technician for whom you have purchased a subscription.
- Log in to your Rescue account and open the Administration Center.
- On the Organization Tree, select the technician for whom you want to activate the mobile add-on.
- Select the Organization tab.
- Under Licenses, select Mobile.
Upon next login, the user will be able to support smartphones.
For further control over the exact functionality available to technicians, set any of the numerous mobile-related permissions on the Organization tab or Settings tab for a Technician Group.