How to Enable Technicians to Support Mobile devices
This article gives guidance to Rescue Administrators.
You must activate the Rescue+Mobile add-on for each technician for whom you have purchased a subscription.
- Log in to your Rescue account and open the Administration Center.
- On the Organization Tree, select the technician for whom you want to activate the mobile add-on.
- Select the Organization tab.
- Under Licenses, select Mobile.
Result: Upon next login, the user will be able to support smartphones.
For further control over the exact functionality available to technicians, set any of the numerous mobile-related permissions on the Organization tab or Settings tab for a Technician Group.