HELP FILE

How to Enable Technicians to Support Mobile devices

    This article gives guidance to Rescue Administrators.

    You must activate the Rescue+Mobile add-on for each technician for whom you have purchased a subscription.

    1. Log in to your Rescue account and open the Administration Center.
    2. On the Organization Tree, select the technician for whom you want to activate the mobile add-on.
    3. Select the Organization tab.
    4. Under Licenses, select Mobile.

      Result: Upon next login, the user will be able to support smartphones.

    For further control over the exact functionality available to technicians, set any of the numerous mobile-related permissions on the Organization tab or Settings tab for a Technician Group.