HELP FILE

How to Customize Mobile Applet Appearance

This article gives guidance to Rescue Administrators.

Administrators can change the logo displayed to customers who are using a BlackBerry device.

  1. On the Organization Tree, select the channel or Technician Group you want to work with.
  2. Select the Settings tab.
  3. Under Customer Applet, upload the logo to be used by the selected channel or Technician Group.

    Result: The file must be a 78x32 bitmap (bmp) of no more than 8192 bytes.

    Tip: Download the logo template to see a sample logo that conforms to all format requirements.