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How to Customize Mobile Applet Appearance

    This article gives guidance to Rescue Administrators.

    Administrators can change the logo displayed to customers who are using a BlackBerry device.

    1. On the Organization Tree, select the channel or Technician Group you want to work with.
    2. Select the Settings tab.
    3. Under Customer Applet, upload the logo to be used by the selected channel or Technician Group.

      Result:

      The file must be a 78x32 bitmap (bmp) of no more than 8192 bytes.
      Tip: Download the logo template to see a sample logo that conforms to all format requirements.

    Parent article: Setting up Rescue+Mobile
    Previous article: How to Customize the Session Invitation SMS
    Next article: How to Set Mobile Applet Options (Display Custom Terms of Service )
    Article last updated: 11 January, 2023