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Instant Chat Customization Options for Developers

    Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.

    Important: The information in this section is for web developers and assumes knowledge of relevant web technologies (CSS, XHTML, and JavaScript).

    The following Instant Chat components can be self-hosted:

    Important: A Rescue Master Administrator must allowlist the host(s) where your JS and CSS custom resources are self-hosted. For more information for Administrators, see section Administration Center Settings in Fully Customized Self-hosted Solutions.

    To see a sample self-hosted Instant Chat, visit the GoTo Sales Demo at

    Remember: Your EntryID is part of a Channel link and can be found on the Administration Center Organization tab or Channels tab for a selected channel.
    Note: Rescue currently does not support the execution of Instant Chat in an iframe or frame.
    Article last updated: 27 September, 2022