HELP FILE

Sample Code for Self-hosted Instant Chat

    Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.

    The following is an example code for self-hosted Instant Chat.

    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
    "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
    <html xmlns="http://www.w3.org/1999/xhtml">
    <head>
      <title>YourCompany - Web Chat</title>
      <script type="text/javascript"
    src="https://secure.GoToRescue.com/InstantChat/InstantChat.aspx"></script>
      <script type="text/javascript">
        function loadInstantChat(sessionType)
        {
          // Show Instant Chat
          document.getElementById("InstantChatDiv").style.display = "";
          // Hide Channel form
          document.getElementById("ChannelForm").style.display = "none";
          // Hide PIN Code form
          document.getElementById("PinForm").style.display = "none";
          // Hide Language dropdown
          document.getElementById("LanguageForm").style.display = "none";
          var ICLoader = new RescueInstantChatLoader();
          ICLoader.ICContainer = "InstantChatDiv";
          ICLoader.HostedCSS = "http://YourSite/yourstylesheet.css";
          ICLoader.HostedLanguagesForChatOnlyMode = "http://[YourSite]/LanguagesForChatOnlyMode.js";
          ICLoader.HostedLanguagesForAppletMode = "http://[YourSite]/LanguagesForAppletMode.js";
    						// The URL or domain name of [YourSite] must be allowlisted in the Rescue Administration Center. 
    						// Contact your Rescue Master Administrator!
    						// sessionType == 0, we are after REBOOT
    						// Channel session
          if (sessionType == 1)
              ICLoader.EntryID = "123456789";
          // Private Session
          if (sessionType == 2)
          {
            var pin = document.getElementById("inputPinCode").value;
            if ((pin.length != 6) || isNaN(pin))
            {
              handleError("Private code should be a 6-digit number!");
              return; 
            }
            else
              ICLoader.PrivateCode = document.getElementById("inputPinCode").value;
          }
          ICLoader.Name = document.getElementById("inputYourName").value;
          ICLoader.Comment1 = document.getElementById("inputEmailAddress").value;
          ICLoader.Comment2 = document.getElementById("inputPhoneNumber").value;
          ICLoader.Comment3 = document.getElementById("inputCompanyName").value;
          ICLoader.Comment4 = document.getElementById("inputLocation").value;
          ICLoader.Comment5 = document.getElementById("inputComment").value;
          ICLoader.Tracking0 = "TestForm01";
    	  ICLoader.Language = document.getElementById("inputLanguageSelect").value;
    	  ICLoader.PostMessageTargetOrigin = null; //https://[YourSite].com<:443>
          // Error + No Technician available notification handling
          ICLoader.HostedErrorHandler = function(ErrorName)
          {
            switch(ErrorName)
            {
              case "NOTECHAVAILABLE": handleError("Currently no technicians are available.
     Please check back later."); break;
              case "NOTECHWORKING": handleError("Sorry, we're closed. No technicians are
     available at this time. Please check back later during our hours of operation."); break;
              case "INVALID_PARAMETERS": handleError("Invalid parameters supplied.
     Please contact your support provider."); break;
              case "SESSIONALREADYSTARTED": handleError("A session using this PIN Code
     has already been started. Please ask your support provider for a new PIN Code."); break;
              case "UCONNECTIONERROR": handleError("Unknown connection error occurred."); break;
              case "ERRNOSUCHSSESSION": handleError("The support session cannot be started.");
     break;
              case "ERRNOSUCHENTRY": handleError("The online support session cannot be started.
     Please contact your support provider directly."); break;
              case "ERRCODEDOESNOTEXIST": handleError("PIN Code does not exist.
     Please contact your support provider."); break;
              case "ERRCODEEXPIRED": handleError("PIN Code has expired.
     Please contact your support provider."); break;
              case "ERRNOTEXPIRED": handleError("Technician or company does not exist.
     Please contact your support provider."); break;
              case "ERRMISSINGTECHLICENSE": handleError("The support session cannot be started.
     The technician is not configured to support this type of device."); break;
            }
          }
          ICLoader.Start();
        }
        // Start automatically Instant Chat after REBOOT
        function handleReboot()
        {
          if ((window.location + "").indexOf("Rescuewebsessionid") != -1)
               loadInstantChat(0);
          if (window.location.hash.length == webSessionIdLength + 1)
               loadInstantChat(0);
        }
        // Show error messages
        function handleError(ErrorDescription)
        {
          // Hide Instant Chat
          document.getElementById("InstantChatDiv").style.display = "none";
          // Show ErrorForm
          var ef = document.getElementById("ErrorForm");
          ef.style.display = "";
          ef.innerHTML = ErrorDescription;
        }
      </script>
    </head>
    <body onload="handleReboot();" style="background-color: #000000; font-family:tahoma,
    arial, verdana; color: #FFFFFF">
      <noscript>
        <div style="position: absolute; left: 0px; top: 0px; width: 700px; height: 700px; zindex:
    1; background-color: #000000">
          To use the Instant Chat feature, please ensure you have JavaScript enabled in your
    web browser.<br />
          Once you have enabled JavaScript, please refresh this page.
        </div>
      </noscript> 
      <div id="ChannelForm" style="position: absolute; left: 100px; top: 100px; backgroundcolor:
    #303030; padding: 20px 20px 20px 20px">
        Your Name<br />
        <input id="inputYourName" type="text" maxlength="64" style="width: 200px" /><br />
        Email Address<br />
        <input id="inputEmailAddress" type="text" maxlength="512" style="width: 200px" /><br
    />
        Phone Number<br />
        <input id="inputPhoneNumber" type="text" maxlength="512" style="width: 200px" /><br />
        Company Name<br />
        <input id="inputCompanyName" type="text" maxlength="256" style="width: 200px" /><br />
        Location<br />
        <input id="inputLocation" type="text" maxlength="64" style="width: 200px" /><br />
        Comment<br />
        <input id="inputComment" type="text" maxlength="64" style="width: 200px" /><br /><br
    />
        <input type="button" value="Start Chat Now" onclick="loadInstantChat(1);" />
      </div>
      <div id="PinForm" style="position: absolute; left: 400px; top: 100px; background-color:
    #303030; padding: 20px 20px 20px 20px">
        Enter your 6 digit PIN code<br />
        <input id="inputPinCode" type="text" maxlength="64" style="width: 200px" /><br /><br
    />
        <input type="button" value="Connect to technician" onclick="loadInstantChat(2);" />
      </div>
      <div id="LanguageForm" style="position: absolute; left: 400px; top: 260px; backgroundcolor:
    #303030; padding: 20px 20px 20px 20px">
        Select Chat<br />interface language<br />
        <select id="inputLanguageSelect" style="width: 200px">
          <option value="en">English</option>
          <option value="es">Español</option>
          <option value="de">Deutsch</option>
          <option value="fr">Français</option>
          <option value="it">Italiano</option>
          <option value="nl">Nederlands</option>
          <option value="pt">Português</option>
          <option value="pt-br">Português (Br)</option>
          <option value="hu">Magyar</option>
          <option value="ru">Russian</option>
          <option value="ja">Japanese</option>
          <option value="ko">Korean</option>
          <option value="zh">Simplified Chinese</option>
          <option value="zh-tw">Traditional Chinese</option>
          <option value="ar">Arabic </option
          <option value="tr">Türk</option>
          <option value="pl">Polski</option>
          <option value="fi">Suomalainen</option>
          <option value="sv">Svensk</option>
          <option value="no">Norsk</option>
          <option value="he">Hebrew</option>
          <option value="da">Dansk</option>
          <option value="cs">Czech</option>
        </select>
      </div>
      <div id="ErrorForm" style="position: absolute; left: 100px; top: 100px; height: 200px;
    width: 300px; background-color: #303030; padding: 20px 20px 20px 20px; display: none"></div>
      <div id="InstantChatDiv" style="position: absolute; left: 100px; top: 100px; width: 285px;
    height: 259px; display: none"></div>
    </body>
    </html>
    Note:
    • Instant Chat always uses XHTML 1.0 Transitional document type, though older HTML document types are also supported.
    • The following line should always point to InstantChat.aspx:
      <script type="text/javascript"
      src="https://secure.GoToRescue.com/InstantChat/InstantChat.aspx"></script>
    • ICContainer is a required parameter, the Instant Chat iframe will be loaded into the ICContainer element:
      ICLoader.ICContainer = "ICContainer";
    • For information on customizing the InstantChat.css, see How to Customize InstantChat.css.
    • You can define a PrivateCode parameter instead of the EntryID parameter to start Private sessions in
      ICLoader.EntryID = "1234567890";
    • You can define the code of the default language (“en” is default). See also How to Customize Instant Chat Language Files.

      The following languages are provided by GoTo:

      Abbreviation (value) Language Abbreviation (value) Language
      en English zh Simplified Chinese
      es Español zh-tw Traditional Chinese
      de Deutsch ar Arabic
      fr Français tr Türk
      it Italiano pl Polski
      nl Nederlands fi Suomalainen
      pt Português sv Svensk
      pt-br Português (Br) no Norsk
      hu Magyar he Hebrew
      ru Russian da Dansk
      ja Japanese cs Czech
      ko Korean el Greek
      th Thai ro Romanian
      bg Bulgarian sk Slovak
      hr Hrvatski
    • Hosted Error Handling works as follows:
      • Remove the handleReboot function if your ICContainer is always visible on your page:
        function handleReboot(){...}
      • Automatically display Instant Chat after reboot. Remove this line if your ICContainer is always visible on your page:
        if ((window.location +
        "").indexOf("Rescuewebsessionid") != -
        1){document.getElementById("ICContainer").style.display=""
        ; loadInstantChat();} /* optional */
    Article last updated: 27 September, 2022