HELP FILE

Initiate OAuth Security

    This integration uses OAuth to authenticate calls from Rescue back into ServiceNow. In ServiceNow, you will be registering an OAuth application and then placing a request that will load the OAuth credentials.
    1. As a user with a system admin role, change the Application scope to LogMeIn Rescue Integration.
      1. Click the gear icon in the top right corner of your screen.
      2. Select Developer. Then, in the Application select box, select Rescue Integration.
      3. Navigate in the left navigation menu to System OAuth > Application Registry.
      4. Create a new record.
      5. Select Create an OAuth API Endpoint for external clients.
      6. Fill in the following fields:

        • Name
        • Client Secret

          This can be entered manually or automatically generated.

          Note: Ensure that the client secret field does not contain special characters such as ^&<>?.
        • Refresh Token Lifespan
          Note: The Refresh Token is defaulted to 8,640,000 seconds (100 hours). You can set it to a longer time frame, such as a year.

    2. Click Submit.
    3. Take note of the OAuth name as you will need it in the next steps.
    4. Click Save.