Besides several general improvements, this release features the following new fixes.

• Fixed an issue where it was impossible to remote control Macs that were using macOS 10.15 (Catalina).
• Fixed an issue where the Rescue Applet was unable to launch scripts deployed from the Technician Console on the customer's computer.

Rotate Left/Rotate Right

Using the new Rotate Left/Rotate Right buttons in the Technician Console during a Remote View or Remote Control session supporting an iOS device, technicians can switch between landscape and portrait modes.

Web Content Accessibility Guidelines Support

This release of the LogMeIn Rescue Windows Applet improves accessibility of these components to meet Web Content Accessibility Guidelines (WCAG) standards making them more perceivable, operable, and understandable to all users by introducing the following improvements.

• Nvda and JAWS screen reader support
• Windows high contrast mode support
• Tab navigation support

• Fixed a UI issue that occurred when the language of the Technician Console was set to Japanese.
• Improved permission handling when the customer joins a session from a Mac using macOS 10.15 (Catalina).

The Rescue Technician Console for Mac is now compatible with macOS Catalina (10.15).

64-bit Support

The Rescue Applet for Mac now supports 64-bit macOS.

Dark Mode Support

The Rescue Applet for Mac now supports dark mode in macOS.

Catalina Support

The Rescue Applet for Mac is now compatible with macOS 10.15 Catalina.

• Fixed an issue where the Applet would intermittently crash when trying to open the post-session customer survey in the customer's default browser.
• Fixed an issue that did not allow technicians to disable the customer's wallpaper during a remote control session supporting a Mac running macOS Mojave.

Run Event Triggered Script

Administrators can now configure an embedded script to run after specified session events by selecting Run event triggered script in the Configure Embedded Script section on the Resources tab of the Administration Center.

Dedicated SAML (SSO) Login Page

Rescue users utilizing the SAML (SSO) login method can now easily log in on a dedicated SAML (SSO) login page.

Technician Status and Administrator Status Reports

Administrators can use the new Technician Status and Administrator Status reports to retrieve data for the selected member(s), including status (active/inactive), the version of Technician Console used, last login time, and the member’s organization group membership. These reports can be run from the Reports tab of the Administration Center, and respectively retrieve data for:

• Technicians (Global level), a Technician Group, or an individual technician
• Master Administrators, an individual Master Administrator, Administrators, or an individual Administrator

Synchronize Rescue Technician Groups with Active Directory User Groups

Master Account Holders can import Active Directory users as Rescue technicians into their organization. Key user data in Rescue will be automatically updated when those change in Active Directory.

The related setup can be initiated in the Rescue Admin Center, under Global Settings > Active Directory Synchronization.

This release introduces various minor fixes and improvements.

Import Technicians from a File

By clicking Import technicians on the Rescue My Account page, Master Administrators can upload a CSV or JSON file to import technicians "in bulk" to a selected Technician Group.

Windows 10 Support

This version of the Rescue Technician Console is compatible with Windows 10, Build 1809.

Besides several minor stability improvements, this release features the following fixes:

• Fixed an issue where the Technician Console crashed when the technician started sharing their screen more than once during a session, and the Technician Console was set to use a proxy auto-configuration (PAC).
• Fixed an issue where technicians were intermittently unable to send chat messages to the customer.
• Fixed an issue where a Channel session started automatically due to the relevant setting in the Rescue Administration Center (Settings tab>Session management (Channel)>Auto-start waiting sessions) was automatically moved into focus in the Technician Console causing the technician to lose focus on the session they were working on when the auto-started session became active.

Windows 10 Support

This version of the Rescue Windows Applet is compatible with Windows 10, Build 1809.

Azure Active Directory Support

The Rescue Windows Applet now supports connection to the Azure Active Directory needed for restarting the Applet as a Windows System Service.

Technician Console SSO Login

Rescue technicians with a Single Sign-On (SSO) ID can now start the Rescue Desktop Technician Console using any supported SSO authentication login method.

Mojave Support

The Rescue Technician Console Desktop App for Mac is now compatible with macOS Mojave (10.14).

64-bit Support

The Rescue Technician Console Desktop App for Mac has been upgraded to 64-bit to support upcoming macOS versions.