HELP FILE

What's New in LogMeIn Rescue?

Read our release notes about the latest features and improvements.

Rescue Applet (Windows and Mac) - March 12, 2020

Rescue Applet - Windows v7.14.420.2233
Rescue Applet - Windows Instant Chat v7.14.420.2233
Rescue Applet - Mac v7.13.422.380
Rescue Applet - Mac Instant Chat v7.13.422.380

Improvements and fixes

Besides several general improvements, this release features the following new fixes.

  • Fixed an issue where it was impossible to remote control Macs that were using macOS 10.15 (Catalina).
  • Fixed an issue where the Rescue Applet was unable to launch scripts deployed from the Technician Console on the customer's computer.

Rescue Technician Console and Applet (Windows and Mac) - February 20, 2020

Rescue Technician Console Desktop App v7.12.3351
Rescue Applet - Windows v7.14.420.2230
Rescue Applet - Windows Instant Chat v7.14.420.2230
Rescue Applet - Mac v7.13.421.376
Rescue Applet - Mac Instant Chat v7.13.421.376

You can find available versions of the Rescue Technician Console on our dedicated DOWNLOADS page.

New

Rotate Left/Rotate Right
Using the new Rotate Left/Rotate Right buttons in the Technician Console during a Remote View or Remote Control session supporting an iOS device, technicians can switch between landscape and portrait modes.
Web Content Accessibility Guidelines Support
This release of the LogMeIn Rescue Windows Applet improves accessibility of these components to meet Web Content Accessibility Guidelines (WCAG) standards making them more perceivable, operable, and understandable to all users by introducing the following improvements.
  • Nvda and JAWS screen reader support
  • Windows high contrast mode support
  • Tab navigation support

Improvements and fixes

  • Fixed a UI issue that occurred when the language of the Technician Console was set to Japanese.
  • Improved permission handling when the customer joins a session from a Mac using macOS 10.15 (Catalina).

Rescue Technician Console and Applet (Mac) - December 3, 2019

Rescue Technician Console for Mac Desktop App v7.12.3334-64
Rescue Applet - Mac v7.13.420.349
Rescue Applet - Mac Instant Chat v7.13.420.349

You can find available versions of the Rescue Technician Console on our dedicated DOWNLOADS page.

New

The Rescue Technician Console for Mac is now compatible with macOS Catalina (10.15).

Note: This version of the Rescue Technician Console for Mac supports OS X 10.12 (Sierra) and above. Users on OS X 10.11 (El Capitan) should download the Technician Console Desktop App (Previous) (Mac).

Rescue Applet (Mac) - October 3, 2019

Rescue Applet - Mac v7.13.419.338
Rescue Applet - Mac Instant Chat v7.13.419.338

New

64-bit Support
The Rescue Applet for Mac now supports 64-bit macOS.
Dark Mode Support
The Rescue Applet for Mac now supports dark mode in macOS.
Catalina Support
The Rescue Applet for Mac is now compatible with macOS 10.15 Catalina.

Improvements and fixes

  • Fixed an issue where the Applet would intermittently crash when trying to open the post-session customer survey in the customer's default browser.
  • Fixed an issue that did not allow technicians to disable the customer's wallpaper during a remote control session supporting a Mac running macOS Mojave.

Rescue Applet (Windows) - June 13, 2019

Rescue Applet - Windows v7.11.417.2117
Rescue Applet - Windows Instant Chat v7.11.417.2117

New

Run Event Triggered Script
Administrators can now configure an embedded script to run after specified session events by selecting Run event triggered script in the Configure Embedded Script section on the Resources tab of the Administration Center.

Rescue Website - May 9, 2019

New

Dedicated SAML (SSO) Login Page
Rescue users utilizing the SAML (SSO) login method can now easily log in on a dedicated SAML (SSO) login page.
Technician Status and Administrator Status Reports
Administrators can use the new Technician Status and Administrator Status reports to retrieve data for the selected member(s), including status (active/inactive), the version of Technician Console used, last login time, and the member’s organization group membership. These reports can be run from the Reports tab of the Administration Center, and respectively retrieve data for:
  • Technicians (Global level), a Technician Group, or an individual technician
  • Master Administrators, an individual Master Administrator, Administrators, or an individual Administrator

Rescue Website - March 21, 2019

New

Synchronize Rescue Technician Groups with Active Directory User Groups

Master Account Holders can import Active Directory users as Rescue technicians into their organization. Key user data in Rescue will be automatically updated when those change in Active Directory.

The related setup can be initiated in the Rescue Admin Center, under Global Settings > Active Directory Synchronization.

Improvements and fixes

This release introduces various minor fixes and improvements.

Rescue Website - March 7, 2019

New

Import Technicians from a File
By clicking Import technicians on the Rescue My Account page, Master Administrators can upload a CSV or JSON file to import technicians "in bulk" to a selected Technician Group.

Rescue Technician Console (Windows) - October 9, 2018

Rescue Technician Console, Browser v7.12.3325
Rescue Technician Console, Desktop App (Windows) v7.12.3325

You can find available versions of the Rescue Technician Console on our dedicated DOWNLOADS page.

New

Windows 10 Support
This version of the Rescue Technician Console is compatible with Windows 10, Build 1809.

Improvements and fixes

Besides several minor stability improvements, this release features the following fixes:

  • Fixed an issue where the Technician Console crashed when the technician started sharing their screen more than once during a session, and the Technician Console was set to use a proxy auto-configuration (PAC).
  • Fixed an issue where technicians were intermittently unable to send chat messages to the customer.
  • Fixed an issue where a Channel session started automatically due to the relevant setting in the Rescue Administration Center (Settings tab>Session management (Channel)>Auto-start waiting sessions) was automatically moved into focus in the Technician Console causing the technician to lose focus on the session they were working on when the auto-started session became active.

Rescue Applet (Windows) - October 5, 2018

Rescue Applet - Windows v7.11.416.2112
Rescue Applet - Windows Instant Chat v7.11.416.2112

New

Windows 10 Support

This version of the Rescue Windows Applet is compatible with Windows 10, Build 1809.

Azure Active Directory Support
The Rescue Windows Applet now supports connection to the Azure Active Directory needed for restarting the Applet as a Windows System Service.

Rescue Technician Console for Mac - October 4, 2018

Rescue Technician Console Desktop App (Mac) v7.12.3332-62

You can find available versions of the Rescue Technician Console on our dedicated DOWNLOADS page.

New

Technician Console SSO Login
Rescue technicians with a Single Sign-On (SSO) ID can now start the Rescue Desktop Technician Console using any supported SSO authentication login method.
Mojave Support
The Rescue Technician Console Desktop App for Mac is now compatible with macOS Mojave (10.14).
64-bit Support
The Rescue Technician Console Desktop App for Mac has been upgraded to 64-bit to support upcoming macOS versions.

Rescue Applet (Windows) - August 3, 2018

Rescue Applet - Windows v7.11.415.2106
Rescue Applet - Windows Instant Chat v7.11.415.2106

Previous release notes

Click HERE to read previous release notes.