Monitoring according to labels is only available if labels have been added and assigned.

1. In the Command Center, select a label from the Label List or from the drop-down menu.
   

   Result: Data related to the selected label is displayed in two sections: Overview and Table.

   Remember: Master Account Holders and Master Administrators can access data from their whole Organization Tree. Administrators can only access data concerning the Technician Group they are assigned to.
   Tip: Don't see the data you expected? You can set the starting time of the data collection period. See How to Set Monitoring Data Collection Time Period.
   CAUTION: The browser Back button quits the Command Center. To navigate to previous levels in the hierarchy, use the breadcrumb.

2. Review data in the Overview section:
   This is aggregated data about the selected Label as a collective entity of all the elements assigned to it.
   • Status (Technicians)
   • Service Level
   • Capacity (Total, Available, Used)
   • Missed session count
   • Closed session count
   • Running session count
   • Waiting session count
   • Incoming session count
   • Outgoing session count
   • Wait time average
   • Wait time max
   • Handling time average
   • Handling time max
   Tip: For definitions, see Command Center Terms and Definitions.
3. Review data under Table:
   Data is for all Technician Groups and all Channels assigned to the selected Label.
   • Under the Channels tab, data pertain to Channel(s) assigned to the selected Label.
   • Under the Technician Groups tab, data pertain to the Technician Group(s) assigned to the selected Label.
   • Under theSessions tab, you can view data for individual sessions handled by technicians belonging to Technician Groups and Channels assigned to the selected Label.
     • Technician
     • Wait time
     • First chat time
     • Handling time
     • Wrap time
     • Session status
     • Custom column (as defined under Settings)
     • Channel
     • Session ID
     • Chat monitor
   Tip: For definitions, see Command Center Terms and Definitions.