This option is available to Master Administrators and Master Account Holders.

1. In the Administration Center, go to the Global Settings tab.
2. Under Labels, click Manage Labels.

   Result: The Add/Remove Labels page is displayed.

3. Click the gear icon.

   Result: The Add new labels option is displayed.

4. Under Add new labels, name the new label and click Add.

   Result: The new label is displayed.

   Tip: Repeat this step for each label you want to add.

5. Click Done.

Remember: Don't forget to assign labels to Channels or Technician Groups. See How to Assign Labels.