1. On the Click2Fix tab under Device view, click Switch to remote control in a new window to open a tear-away window.

   Result: A new window opens showing the customer's device.

2. Chat with the customer and remote control the device.
   • Use your computer keyboard as normal
   • Use your mouse to control the mobile device’s keypad
   The following features are available when you remote control a mobile device:

   	Android
   White Board	Yes
   Laser Pointer	Yes
   Screen Capture	Yes
   Screen Recording	Yes

3. Click End on the Session toolbar to end the session.

1. On the Customer Display tab, click Launch Remote Control Session to activate remote control.

   Result: If available, you will see a simulation of the customer’s device. Otherwise, you will see the generic simulation.

2. Chat with the customer and remote control the device.
   • Use your computer keyboard as normal
   • Use your mouse to control the mobile device’s keypad
   The following features are available when you remote control a mobile device:

   	Android
   White Board	Yes
   Laser Pointer	Yes
   Screen Capture	Yes
   Screen Recording	Yes

3. Click End on the Session toolbar to end the session.

When a technician is providing support to a mobile device in a remote control session, they can use their own keyboard to type text into input fields on the mobile device. To use special characters (including upper case letters) conveniently, follow the below steps.

1. On the Remote Control toolbar, click into the Enter text here field.
2. Type the string you want to enter into the mobile device input field using your own keyboard layout.
3. Click the Enter icon next to the Enter text here field.

   Result:

   • On an iOS device, the string is displayed in the input field of the mobile device.
   • On an Android device, the string is copied to the clipboard of the mobile device.

4. Depending on the device platform, perform the following steps.
   • On an iOS device, use your mouse to click the device Submit/Send button on the simulation of the customer’s device.
   • On an Android device, long click the input field on the simulation of the customer’s device, then click Paste. Once the string is displayed in the device input field, click the Submit/Send button.

With Remote View, Technicians can view the screen of a customer's Android 5.0+ device without taking control.

• On the Click2Fix or Customer Display tab under Device view, click the play button ("view the customer's device").
  Tip: In case of iOS devices, use the Rotate Left/Rotate Right buttons (under Device view, or on the Session Toolbar in case of the Customer Display tab) to switch between landscape and portrait modes.

  Result: The screen of the customer's device is shown in the Device View section.