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About the Rescue Intel vPro feature

Intel vPro support in Rescue offers out-of-band (OOB) remote management features for Intel vPro-enabled PCs even if the operating system is not running, like powering on or rebooting devices, and hardware-based screen sharing and remote control to make changes in the BIOS.

The Rescue Technician Console integrates with customer-operated Intel Endpoint Management Assistant (Intel EMA) infrastructure, the best-in-class solution for Intel vPro device provisioning and management. The deep API-level integration enables technicians to seamlessly use out-of-band (OOB) management features right inside the Rescue Technician Console to support devices that have been provisioned with Intel EMA and the Intel Active Management Technology (Intel AMT) features enabled. It also allows Rescue customers with existing Intel EMA infrastructure to use Rescue as unified frontend for their in-band and out-of-band support tasks without any infrastructure changes or device re-provisioning required in most cases.

In this release of the Rescue Technician Console, users can:
  • setup multiple configurations for different Intel EMA servers, tenants, and users,
  • browse configured Intel EMA servers to list provisioned devices that are accessible under their current logged-in user role,
  • display information about the provisioned devices, like connectivity and power status, system and hardware information,
  • execute OOB operations on the provisioned devices, like powering on/off or rebooting,
  • use the embedded Intel EMA web application to start hardware-based screen sharing and remote control session with provisioned devices.
Article last updated: 24 October, 2023