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About the Rescue Salesforce Integration

Rescue for AppExchange provides seamless case management integration and enables support organizations to improve the quality of customer support.

This document provides step-by-step instructions on how to integrate Rescue with

Once you complete the tasks covered in this document, you will be able to do the following:
  • Launch Rescue remote support session from the Salesforce Case tab
  • Automatically send data from the Rescue Technician Console to the Salesforce Activity History
  • Access details of past Rescue sessions directly from Salesforce by clicking on an item in the Activity History section for a particular case
  • Launch Rescue Technician Console from Salesforce (optional)
  • Configure fully integrated Instant Chat solution (optional)


Article last updated: 15 November, 2022