HELP FILE

About Advanced BlackBerry Connection Settings

    This article gives guidance to Rescue technicians.

    Your BlackBerry customers can access advanced Connection Settings from the PIN Entry screen. This feature is useful for troubleshooting connection issues with BES, Wi-Fi, and APN (if there is an APN setting available in the network).


    For each type of connection, the following options can be set:
    Disabled
    The Applet will not try to use this connection
    Enabled
    The Applet will try to use this connection
    Forced
    The Applet tries to use this connection first (only one option at a time can be set to Forced)

    For APN, the customer can enter service provider APN settings for the Direct TCP internet connection.