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How to Uninstall the Applet from a BlackBerry

This article gives guidance to Rescue technicians.

Your customers can follow this procedure to uninstall the Mobile Applet from a BlackBerry device.

On devices running BlackBerry OS5 or earlier, do the following:

  1. From the Home menu, open the Options screen.
  2. Select > Advanced Options > Applications > GoToLogMeIn Rescue > Delete > Delete Confirm
    Note: You may have Advanced Options and Applications on the same level in the Options screen.

    Result: Reboot may be required.

On devices running BlackBerry OS6 or later, do the following:

  1. On the Home screen, tap and hold GoToLogMeIn Rescue .
  2. Tap Delete.
Article last updated: 27 September, 2022