HELP FILE

How to Uninstall the Applet from a BlackBerry

    This article gives guidance to Rescue technicians.

    Your customers can follow this procedure to uninstall the Mobile Applet from a BlackBerry device.

    On devices running BlackBerry OS5 or earlier, do the following:

    1. From the Home menu, open the Options screen.
    2. Select > Advanced Options > Applications > GoTo Rescue > Delete > Delete Confirm

      Note: You may have Advanced Options and Applications on the same level in the Options screen.

      Result: Reboot may be required.

    On devices running BlackBerry OS6 or later, do the following:

    1. On the Home screen, tap and hold GoTo Rescue .
    2. Tap Delete.
    Article last updated: 27 September, 2022