HELP FILE
System Requirements for Rescue Lens
Technician Console
- Technician Console version 7.9 (Windows)
- Internet connection with minimum 800 kbit/sec bandwidth
- From both the support technician's and the customer's network, the following web resources need to be accessible:
- *.logmeinrescue.com domain group
Note: For Rescue-enterprise customers the *.logmeinrescue-enterprise.com domain group applies.
- For networks explicitly filtering outbound destination ports and protocols, the following ports are used on the Rescue side:
- 15000 (UDP traffic) or 443 (TCP traffic) for Rescue Lens media sessions
Example: rescuemedia[XX-XX].logmeinrescue-enterprise.com:443
- 15000 (UDP traffic) or 443 (TCP traffic) for Rescue Lens media sessions
- *.logmeinrescue.com domain group
Rescue Lens Android App
- Android 4.1 or above (Android 5.0 or above recommended)
- Dual-core CPU (Quad-core CPU recommended)
- 1 GByte RAM (2 GByte recommended)
- 20 MByte free space
- Camera with autofocus and resolution 640*480
- Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)
Rescue Lens iOS App
- iOS 9 or above
- Device requirements:
- iPhone 5 or above
- iPad 4 or above
- iPad mini 2 or above
- iPod touch 6 or above
- 20 MByte free space
- Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)