HELP FILE

System Requirements for Rescue Lens

Technician Console

  • Technician Console version 7.9 (Windows)
  • Internet connection with minimum 800 kbit/sec bandwidth
  • From both the support technician's and the customer's network, the following web resources need to be accessible:
    • *.logmeinrescue.com domain group
      Note: For Rescue-enterprise customers the *.logmeinrescue-enterprise.com domain group applies.
    • For networks explicitly filtering outbound destination ports and protocols, the following ports are used on the Rescue side:
      • 15000 (UDP traffic) or 443 (TCP traffic) for Rescue Lens media sessions

        Example: rescuemedia[XX-XX].logmeinrescue-enterprise.com:443

Rescue Lens Android App

  • Android 4.1 or above (Android 5.0 or above recommended)
  • Dual-core CPU (Quad-core CPU recommended)
  • 1 GByte RAM (2 GByte recommended)
  • 20 MByte free space
  • Camera with autofocus and resolution 640*480
  • Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)

Rescue Lens iOS App

  • iOS 9 or above
  • Device requirements:
    • iPhone 5 or above
    • iPad 4 or above
    • iPad mini 2 or above
    • iPad touch 6 or above
  • 20 MByte free space
  • Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)