HELP FILE

Customer System Requirements

Customers need to make sure their mobile devices meet these minimum requirements, while also ensuring the listed web resources are accessible from their network.

Requirements for Android
  • Android 6.0 or above (the latest Android version recommended)
  • Dual-core CPU (Quad-core recommended)
  • 1 GByte RAM (2 Gbyte recommended)
  • 30 MByte free space
  • Internet connection with minimum 0.5 Mbps bandwidth (4G/LTE or equivalent WiFi recommended)
  • The latest version of Chrome is recommended
Requirements for iOS
  • iOS 11 or above
  • 140 MByte free space
  • Internet connection with minimum 0.5 Mbps bandwidth (4G/LTE or equivalent WiFi recommended)
  • The latest version of Safari is recommended
Network Requirements
A working internet connection with stable 0.5 Mbps download and 0.8 Mbps upload bandwidth.

From both the support agent's and the customer's network, the following web resources need to be accessible:

  • *.console.logmeinrescue.com
  • *.remoteview.logmein.com
  • For networks explicitly filtering outbound destination ports and protocols, the following ports are used on Rescue Live Lens side:

    15000 (UDP traffic) or 443 (TCP traffic) for Rescue Live Lens media sessions

    Tip: It is recommended that you allow UDP traffic through port 15000. Restricting the traffic to TCP may decrease the quality of the Rescue Live Lens support experience.