Customers need to make sure their mobile devices meet these minimum requirements, while also ensuring the listed web resources are accessible from their network.

Requirements for Android

• Android 6.0 or above (the latest Android version recommended)
• Dual-core CPU (Quad-core recommended)
• 1 GByte RAM (2 Gbyte recommended)
• 30 MByte free space
• Internet connection with minimum 0.5 Mbps bandwidth (4G/LTE or equivalent WiFi recommended)
• The latest version of Chrome is recommended

Requirements for iOS

• iOS 11 or above
• 140 MByte free space
• Internet connection with minimum 0.5 Mbps bandwidth (4G/LTE or equivalent WiFi recommended)
• The latest version of Safari is recommended

Network Requirements

A working internet connection with stable 0.5 Mbps download and 0.8 Mbps upload bandwidth.

From both the support agent's and the customer's network, the following web resources need to be accessible:

• *.console.GoTorescue.com
• *.remoteview.GoTo.com
• For networks explicitly filtering outbound destination ports and protocols, the following ports are used on Rescue Live Lens side:
  15000 (UDP traffic) or 443 (TCP traffic) for Rescue Live Lens media sessions

  Tip: It is recommended that you allow UDP traffic through port 15000. Restricting the traffic to TCP may decrease the quality of the Rescue Live Lens support experience.