HELP FILE

What's New in Rescue Live Lens?

Read our release notes about the latest features and improvements.

Rescue Live Lens - June 9, 2021

New:

Support for Translations in Landing Page Customization
Administrators can now customize the text and the Terms of Service URL on the Customer Landing page for all supported languages.

For more information, see Landing Page Customization.

Rescue Live Lens - May 27, 2021

New:

Support for Additional Languages
Rescue Live Lens is now available in six additional languages on both agent and customer side.
  • Chinese
  • Chines (Taiwan)
  • Dutch
  • Japanese
  • Korean
  • Thai

Rescue Live Lens - May 19, 2021

New:

In-app Flashlight Control
Rescue Live Lens now allows both the customer and the agent to turn the flashlight of the customer's device on/off without leaving Live Lens.
Restriction: This feature is only available when the customer is using an Android device equipped with a flashlight.
Currently, control of the flashlight may not be available on a limited number of Android devices having multiple cameras.

Rescue Live Lens - April 20, 2021

Improved:

Live Lens reporting now excludes those sessions where streaming did not start because the customer did not join.

Rescue Live Lens - March 8, 2021

New:

Session Experience Customizations
Rescue Live Lens Administrators can now customize the customer experience by adding custom messaging to the Session Invitation SMS and the Customer Landing Page.

For detailed information, see Customizing the Live Lens Experience.

Agent Permission Control
Rescue Live Lens Administrators can now manage the availability of the Audio (VoIP) and Snapshot features for agents, as well as change the validity period of the Support Key.

For detailed information, see How to Manage Features and Tools Available to Agents and Customers.

Rescue Live Lens - November 26, 2020

New:

Responsive Mobile UI for Live Lens Agents
Agents can now use the Rescue Live Lens Agent Web Console on mobile devices. Live Lens auto-detects when an agent accesses the console from a mobile device, and offers a touch-responsive UI optimized for mobile experience.

July 16, 2020

New:

Rescue Live Lens is now available in the following languages on both agent and customer side.

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish
For more information, see Rescue Live Lens Language Settings.

May 20, 2020

New:

Tablets are now officially supported on the agent side of Rescue Live Lens.

April 20, 2020

New:

The email address of the agent who conducted the session is now displayed in reports.

April 6, 2020

This is the initial general release of Rescue Live Lens by LogMeIn.