HELP FILE

What's New in Rescue Live Lens?

Read our release notes about the latest features and improvements.

Rescue Live Lens - November 26, 2020

New:

Responsive Mobile UI for Live Lens Agents
Agents can now use the Rescue Live Lens Agent Web Console on mobile devices. Live Lens auto-detects when an agent accesses the console from a mobile device, and offers a touch-responsive UI optimized for mobile experience.

July 16, 2020

New:

Rescue Live Lens is now available in the following languages on both agent and customer side.
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish
For more information, see Rescue Live Lens Language Settings.

May 20, 2020

New:

Tablets are now officially supported on the agent side of Rescue Live Lens.

April 20, 2020

New:

The email address of the agent who conducted the session is now displayed in reports.

April 6, 2020

This is the initial general release of Rescue Live Lens by LogMeIn.