Welcome to Rescue Live Lens Support

We've relaunched our brand with a fresh look and feel! But don't worry – you'll still find everything in its usual place. Learn more.

Support for Translations in Landing Page Customization

Administrators can now customize the text and the Terms of Service URL on the Customer Landing page for all supported languages.

For more information, see Landing Page Customization.

Support for Additional Languages

Rescue Live Lens is now available in six additional languages on both agent and customer side.

• Chinese
• Chines (Taiwan)
• Dutch
• Japanese
• Korean
• Thai

In-app Flashlight Control

Rescue Live Lens now allows both the customer and the agent to turn the flashlight of the customer's device on/off without leaving Live Lens.

Restriction: This feature is only available when the customer is using an Android device equipped with a flashlight.

Currently, control of the flashlight may not be available on a limited number of Android devices having multiple cameras.

Live Lens reporting now excludes those sessions where streaming did not start because the customer did not join.

Session Experience Customizations

Rescue Live Lens Administrators can now customize the customer experience by adding custom messaging to the Session Invitation SMS and the Customer Landing Page.

For detailed information, see Customizing the Live Lens Experience.

Agent Permission Control

Rescue Live Lens Administrators can now manage the availability of the Audio (VoIP) and Snapshot features for agents, as well as change the validity period of the Support Key.

For detailed information, see How to Manage Features and Tools Available to Agents and Customers.

Responsive Mobile UI for Live Lens Agents

Agents can now use the Rescue Live Lens Agent Web Console on mobile devices. Live Lens auto-detects when an agent accesses the console from a mobile device, and offers a touch-responsive UI optimized for mobile experience.

Tablets are now officially supported on the agent side of Rescue Live Lens.

The email address of the agent who conducted the session is now displayed in reports.