Session Experience Customizations

Rescue Live Lens Administrators can now customize the customer experience by adding custom messaging to the Session Invitation SMS and the Customer Landing Page.

For detailed information, see Customizing the Live Lens Experience.

Agent Permission Control

Rescue Live Lens Administrators can now manage the availability of the Audio (VoIP) and Snapshot features for agents, as well as change the validity period of the Support Key.

For detailed information, see How to Manage Features and Tools Available to Agents and Customers.

Responsive Mobile UI for Live Lens Agents

Agents can now use the Rescue Live Lens Agent Web Console on mobile devices. Live Lens auto-detects when an agent accesses the console from a mobile device, and offers a touch-responsive UI optimized for mobile experience.

Rescue Live Lens is now available in the following languages on both agent and customer side.

• English
• French
• German
• Italian
• Portuguese
• Spanish

For more information, see Rescue Live Lens Language Settings.

Tablets are now officially supported on the agent side of Rescue Live Lens.

The email address of the agent who conducted the session is now displayed in reports.