Agent Browser and Network Requirements
Agents need to use a supported browser and make sure the web resources listed below are accessible from their network.
- Browser Requirements
- The latest version of Chrome, Firefox, Safari, or Microsoft Edge based on Chromium is recommended.
- The latest version of Safari is recommended.
- The latest version of Chrome is recommended.
- Network Requirements
From both the support agent's and the customer's network, the following web resources need to be accessible:
- For networks explicitly filtering outbound destination ports and protocols, the following ports are used on Rescue Live Lens side:
15000 (UDP traffic) or 443 (TCP traffic) for Rescue Live Lens media sessionsTip: It is recommended that you allow UDP traffic through port 15000. Restricting the traffic to TCP may decrease the quality of the Rescue Live Lens support experience.