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Setting up Your Organization
About the Organization Tree
The Organization Tree is where you configure Rescue to match your support organization. It is displayed in the left panel of the Administration Center interface.
How to Add a Master Administrator
Master Administrators have complete control over all areas of the Administration Center. They are the only users with access to the Global Settings tab.
How to Add an Administrator
Administrators manage technicians and Technician Groups, generate reports, and more.
How to Create an Administrator Group
An Administrator can belong to one Administrator Group at any time. You can include Administrator Groups within Administrator Groups.
How to Create a Technician Group
Master Administrators can create Technician Groups anywhere in the organization, while administrators can only create groups under Technician Groups to which they are assigned.
How to Add a Technician
Technician permissions are inherited from the Technician Group.
How to Set Global Password Policies
Master Administrators can set password policies that apply to all users in the Rescue Lens organization.
How to Restrict Access Based on IP Address
Use the IP Restriction feature to grant or deny access to Rescue according to specified IP address ranges.