About the Organization Tree The Organization Tree is where you configure Rescue to match your support organization. It is displayed in the left panel of the Administration Center interface.
How to Add a Master Administrator Master Administrators have complete control over all areas of the Administration Center. They are the only users with access to the Global Settings tab.
How to Add an Administrator Administrators manage technicians and Technician Groups, generate reports, and more.
How to Create an Administrator Group An Administrator can belong to one Administrator Group at any time. You can include Administrator Groups within Administrator Groups.
How to Create a Technician Group Master Administrators can create Technician Groups anywhere in the organization, while administrators can only create groups under Technician Groups to which they are assigned.