Rescue Lens – At a Glance

Rescue Lens is LogMeIn's video-enabled support solution with integrated VoIP. With Rescue Lens, customers can use a smartphone to stream secure, live video directly back to service representatives. Support agents can see the issue with their own eyes, enabling them to remotely guide end-users through troubleshooting, problem resolution, product setup, claim reporting and more.

Rescue Lens is available both as a service and as a feature of LogMeIn Rescue. For the latest pricing and subscription options, visit

Important: This guide applies to Rescue Lens subscribers. If you are a LogMeIn Rescue subscriber, visit for information about Lens.

Rescue Lens features available for technicians may depend on settings in the Rescue Administration Center. For more information, see the LogMeIn Rescue Administrator's Guide.