HELP FILE
Rescue Lens – At a Glance
Rescue Lens is LogMeIn's video-enabled support solution with integrated VoIP. With Rescue Lens, customers can use a smartphone to stream secure, live video directly back to service representatives. Support agents can see the issue with their own eyes, enabling them to remotely guide end-users through troubleshooting, problem resolution, product setup, claim reporting and more.
Rescue Lens is available both as a service and as a feature of LogMeIn Rescue. For the latest pricing and subscription options, visit https://www.logmeinrescue.com/.
Important: This guide applies to Rescue Lens subscribers. If you are a LogMeIn Rescue subscriber, visit
https://support.logmeinrescue.com/rescue for information about Lens.
Rescue Lens features available for technicians may depend on settings in the Rescue Administration Center. For more information, see the LogMeIn Rescue Administrator's Guide.