HELP FILE
Managing API Keys for the In-App Support SDK for Mobile
The Rescue In-App Support SDK for Mobile allows your customers to establish a Rescue Lens support session within your app.
- Gain access to end-user app issues and enable quicker diagnosis and problem resolution without the end-user ever leaving the app.
- Optimize the customer experience with a seamless, intuitive customer support solution.
- Reduce app abandonment levels.
- Maximize customer satisfaction.
The SDK enables your technician to use the following features with LogMeIn Rescue Technician Console:
- Retrieve device information.
- Chat with the end-user.
- Send a URL.
- See the app's screen (depending on the technician configuration).
- Annotate the app's screen.
The SDK is available for iOS and Android platforms. See the LogMeIn Rescue In-App Support Documentation page for details (English only).
How to generate an API key
You can edit and disable API keys in the Administration Center. Hover your mouse over the key you want to modify in the API key list and click the Modify icon. Make your changes and click Save. The API key is updated instantaneously.