Master Administrators can create Technician Groups anywhere in the organization, while administrators can only create groups under Technician Groups to which they are assigned.

1. Right-click the location in the organization where you want to add the new Technician Group and click Create group.
   • To add the new Technician Group at the Technician Group root-level, right-click Technicians on the Organization Tree
   • To add the new Technician Group as a sub-group of an existing Technician Group, right-click the chosen group on the Organization Tree
   A new Technician Group is added to the Organization Tree at the chosen location.
2. Enter a Group name and Description.
3. Under Status, select Enabled to activate the group.
4. Click Save changes.