Welcome to Rescue Lens Support

Master Administrators can create Technician Groups anywhere in the organization, while administrators can only create groups under Technician Groups to which they are assigned.

1. Right-click the location in the organization where you want to add the new Technician Group and click Create group.
   • To add the new Technician Group at the Technician Group root-level, right-click Technicians on the Organization Tree
   • To add the new Technician Group as a sub-group of an existing Technician Group, right-click the chosen group on the Organization Tree
   A new Technician Group is added to the Organization Tree at the chosen location.
2. Enter a Group name and Description.
3. Under Status, select Enabled to activate the group.
4. Click Save changes.