Technician permissions are inherited from the Technician Group.
- Right-click the Technician Group to which you want to add the technician and click Create technician.
Result:
- Make sure the user you want to work with is selected on the Organization Tree and click the Organization tab.
Result: The Configuration page is displayed.
- Edit the following options:
Option |
Description |
Name |
The user's name as it will be displayed on the Organization Tree and in the Technician Console, if licensed. |
Nickname |
The user's name as it will be displayed to the customer during a session. Example: [10:46 AM] Chat session established with Nickname. |
Email |
The email address the user will use to log in to Rescue Lens. |
Single Sign-On ID |
The identification number the user will use to log on if Single Sign-on is active. |
Description |
This is for your own reference. |
New password |
The password the user will use to log in to Rescue Lens. |
Minimum password strength |
The minimum required password strength as set on the Global Settings tab under Password Policies. |
- Under Status, select Enabled to activate the user.
- Click Save changes.
Tip: To move a technician to another group, select a technician on the Organization Tree and drag it to the desired Technician Group or use the Move to Technician Group drop-down list on the Configuration page.