HELP FILE

Failed Sessions Report (Summary)

This article gives guidance to Rescue Administrators.

This report returns cumulative data for all sessions that fail during Connecting status for members of the selected unit during the selected period.

Important: This report type does NOT contain data for Live Control sessions.
A Failed session is any session successfully submitted by the customer, but which never proceeds from Connecting to Waiting status.
Note: A session enters Connecting status when the customer begins downloading the Applet.
Number of Failed Sessions
The total number of failed sessions for members of the selected unit during the selected period. Data type: Integer. Data length: unspecified.
Average Connecting Time
The average time spent in Connecting status before failure. Data type: DateTime. Data length: unspecified.
Total Connecting Time
The total time spent in Connecting status before failure. Data type: DateTime. Data length: unspecified.