HELP FILE
Task Two: Configure the LogMeIn Rescue LiveLink
Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.
Configure the LogMeIn Rescue PIN generation in Autotask.
- In Autotask, go to LiveLink Designer. Select the RescuePIN LiveLink.
- Type LogMeIn Rescue (www.LogMeIn.com) for the Livelink Application name.
- Change the Base URL to https://secure.logmeinrescue.com/integration/autotask/requestpin.aspx.
- Add the following fields to Form Post Parameters:
Parameter Name Parameter Value CField0 <ACCOUNTNAME> email <CONTACTE-MAILADDRESS> pwd <APPLICATION_PASSWORD> tracking0 <TICKETID>
<ACCOUNTID>
<AUTOTASK_USERNAME>@YourSite.com
<AUTOTASK_PASSWORD>
username <APPLICATION_USERNAME> - Go to the LiveLink Designer Applications tab and select LogMeIn Rescue.
The LiveLink Application page for LogMeIn Rescue is displayed.
- On the LiveLink Application page for LogMeIn Rescue, select .