HELP FILE

Task Two: Configure the LogMeIn Rescue LiveLink

Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.

Configure the LogMeIn Rescue PIN generation in Autotask.

  1. In Autotask, go to LiveLink Designer. Select the RescuePIN LiveLink.
  2. Type LogMeIn Rescue (www.LogMeIn.com) for the Livelink Application name.
  3. Change the Base URL to https://secure.logmeinrescue.com/integration/autotask/requestpin.aspx.
  4. Add the following fields to Form Post Parameters:
    Parameter Name Parameter Value
    CField0 <ACCOUNTNAME>
    email <CONTACTE-MAILADDRESS>
    pwd <APPLICATION_PASSWORD>
    tracking0

    <TICKETID>

    <ACCOUNTID>

    <AUTOTASK_USERNAME>@YourSite.com

    <AUTOTASK_PASSWORD>

    username <APPLICATION_USERNAME>
  5. Go to the LiveLink Designer Applications tab and select LogMeIn Rescue.
    The LiveLink Application page for LogMeIn Rescue is displayed.
  6. On the LiveLink Application page for LogMeIn Rescue, select Requires Authentication > User-Level.