This report returns cumulative data for all sessions missed by members of the selected unit during the selected period.

A missed session is any session that enters the queue and never enters Active status.

Number of Missed Sessions

The total number of sessions that were never activated by a technician. Data type: Integer. Data length: unspecified.

Average Waiting Time

Average time customers waited before abandoning the session or timing out. Data type: DateTime. Data length: unspecified.

Total Waiting Time

Total time customers waited before abandoning the session or timing out. Data type: DateTime. Data length: unspecified.

Longest Session

The longest time any one customer waited before abandoning the session or timing out. Data type: DateTime. Data length: unspecified.