HELP FILE

Missed Sessions Report (Summary)

This article gives guidance to Rescue Administrators.

This report returns cumulative data for all sessions missed by members of the selected unit during the selected period.

A missed session is any session that enters the queue and never enters Active status.

Number of Missed Sessions
The total number of sessions that were never activated by a technician. Data type: Integer. Data length: unspecified.
Average Waiting Time
Average time customers waited before abandoning the session or timing out. Data type: DateTime. Data length: unspecified.
Total Waiting Time
Total time customers waited before abandoning the session or timing out. Data type: DateTime. Data length: unspecified.
Longest Session
The longest time any one customer waited before abandoning the session or timing out. Data type: DateTime. Data length: unspecified.