HELP FILE
Missed Sessions Report (Summary)
This article gives guidance to Rescue Administrators.
This report returns cumulative data for all sessions missed by members of the selected unit during the selected period.
A missed session is any session that enters the queue and never enters Active status.
- Number of Missed Sessions
- The total number of sessions that were never activated by a technician. Data type: Integer. Data length: unspecified.
- Average Waiting Time
- Average time customers waited before abandoning the session or timing out. Data type: DateTime. Data length: unspecified.
- Total Waiting Time
- Total time customers waited before abandoning the session or timing out. Data type: DateTime. Data length: unspecified.
- Longest Session
- The longest time any one customer waited before abandoning the session or timing out. Data type: DateTime. Data length: unspecified.