This report returns data for each individual session missed by members of the selected unit during the selected period.

A missed session is any session that enters the queue and never enters Active status.

Each row represents a missed session.

Start Time

The exact time when the session entered Waiting status. Data type: DateTime. Data length: unspecified.

End Time

The exact time when the customer ended the session (Closed status), or when the session timed out (Timed Out status). Data type: DateTime. Data length: unspecified.

Waiting Time

The length of time from Start Time to End Time. Data type: DateTime. Data length: unspecified.

Session ID

An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.

Session Type

The customer-side technology applied. Data type: String.Data length: 100 characters. Possible values are as follows:

• Mobile Applet
• Calling Card
• Instant Chat
• Unattended
• Applet On LAN
• Applet

Status

The final status at the time of session end. Data type: String. Data length: 64 characters.

[Name]

The name of this column is derived from the following setting: Global Settings > Custom Fields > Name for name field. The actual reported value is entered by a customer or technician during session generation. By default this is the name of the customer. Data type: String.Data length: 128 characters.

[Custom Fields]

The names of these columns are derived from the following settings: Global Settings > Custom Fields > Name for custom field. Data type: String.Data length: 64 characters.

Tracking ID

A custom field used for mapping LogMeIn Rescue sessions to a CRM system or for other custom administrative purposes. Data type: String.Data length: 256 characters.

Customer IP

The customer's IP address. Data type: String. Data length: 15 characters.

Private Session

For Private Sessions, this column lists the name of the initiating technician. Data type: String. Data length: 128 characters.

Channel

For Channel Sessions, the name of the incoming channel. Data type: String. Data length: 64 characters.