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How to Track the Language of Customers with the Channel Form

    Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.

    The language field may contain the language of the customer which helps technicians decide if they want to start a session with the customer or transfer it to someone else who speaks that language.

    1. In the Administration Center, go to the Channels tab.

      Result:

    2. Copy the sample code from the Custom Live Support Forms text box.

      Result:

    3. Modify the value parameter in the following line:

      Result: 

      <input type="hidden" name="language" maxlength="5" value="en" /> <!-- optional -->

      The value parameter of the language field can be 5-characters long by default and can contain any characters.

    4. Paste the modified code sample into the HTML code of your website.

      Result:

    Results:

    GoTo Rescue supports the following languages:

    Abbreviation (value) Language Abbreviation (value) Language
    en English zh Simplified Chinese
    es Español zh-tw Traditional Chinese
    de Deutsch ar Arabic
    fr Français tr Türk
    it Italiano pl Polski
    nl Nederlands fi Suomalainen
    pt Português sv Svensk
    pt-br Português (Br) no Norsk
    hu Magyar he Hebrew
    ru Russian da Dansk
    ja Japanese cs Czech
    ko Korean el Greek
    th Thai ro Romanian
    bg Bulgarian sk Slovak
    hr Hrvatski
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    Article last updated: 27 September, 2022