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How to Track the Language of Customers with the Channel Form

Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.

The language field may contain the language of the customer which helps technicians decide if they want to start a session with the customer or transfer it to someone else who speaks that language.

  1. In the Administration Center, go to the Channels tab.


  2. Copy the sample code from the Custom Live Support Forms text box.


  3. Modify the value parameter in the following line:


    <input type="hidden" name="language" maxlength="5" value="en" /> <!-- optional -->

    The value parameter of the language field can be 5-characters long by default and can contain any characters.

  4. Paste the modified code sample into the HTML code of your website.



GoTo Rescue supports the following languages:

Abbreviation (value) Language Abbreviation (value) Language
en English zh Simplified Chinese
es Español zh-tw Traditional Chinese
de Deutsch ar Arabic
fr Français tr Türk
it Italiano pl Polski
nl Nederlands fi Suomalainen
pt Português sv Svensk
pt-br Português (Br) no Norsk
hu Magyar he Hebrew
ru Russian da Dansk
ja Japanese cs Czech
ko Korean el Greek
th Thai ro Romanian
bg Bulgarian sk Slovak
hr Hrvatski
Article last updated: 27 September, 2022