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How to Enforce Two-Step Verification

This article gives guidance to Rescue Administrators.

Master Administrators can add a second layer of protection to their LogMeIn Rescue account by forcing members of their organization to use two-step verification for logging in to LogMeIn Rescue.

  1. Select the Global Settings tab.
  2. Under Two-step verification, select the members of your organization who you want to use two-step verification when logging in to the LogMeIn Rescue website and Desktop Technician Console and when changing their password in either component.
  3. Select the primary verification method that will serve as the default option when members of your organization log in. It's important to note that modifying this setting will trigger a complete reset of two-factor authentication (2FA) for all users, requiring them to reconfigure their 2FA methods during their next login.
    Important: Administrators with both an administrator and a technician license will be required to use two-step verification if settings apply to them either as an Administrator, or as an affected technician.
    Note: If you select any other Authenticator App, the setup screen shown after the first login attempt will list only Google Authenticator as an example, but the feature works with every TOTP-client app.
    Note: The upcoming Technician Console release will support email verification method, but 7.50.3572 and earlier versions are currently not compatible with this option. Therefore, it is advised that technicians employ an alternative authentication method while logging in. Additionally, Technician Console 7.50.3572 and earlier versions do not respect the selected primary MFA method. They will prioritize LastPass Authenticator App Notification as the initial method, followed by any other Authentication App as the secondary option, and finally, SMS verification.

    If Members of selected Technician Group(s) is selected under Technicians, make sure to select the Enforce two-step verification checkbox on the Settings tab for the desired Technician Group(s).

  4. Click Save Changes.

    Result: The settings are applied to the selected users in your LogMeIn Rescue organization.

Article last updated: 10 August, 2023