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Set Up Two-Step Verification

    Your admin may require multifactor authentication (MFA), also known as “two-step verification”, for your account. If you set up two-step verification in the past and are prompted to set it up again, your admin may have reset it for the account.

    The steps vary if you have set up two-step verification before.

    This is my first time setting up two-step verification

    1. Log in at https://secure.logmeinrescue.com/account/login.
    2. Select Set up two-step verification. The Protect Your Account page is displayed.
    3. Select Set up mobile app.
    4. If you already have the LastPass Authenticator app downloaded on your mobile device, select Next.
      Note: You can download the app here.
    5. On your mobile device, launch LastPass Authenticator and select + > Scan QR code to add a new account. Then physically hold your phone to your browser to scan the QR code.

      Result: A message is displayed confirming that you device has been paired to your account. Tap to dismiss the message.

    6. Return to your browser and select Set up text message as the backup method when your primary method is unavailable.
    7. Enter the phone number to which login codes should be sent and select Next.
    8. Check your mobile device for a text from GoTo. Enter the 6-digit code to verify your phone number then select Finish text setup.
    9. Select Activate.
    Results: The next time you log in, you’ll be prompted to enter the security code displayed in your LastPass Authenticator app.

    I previously set up two-step verification

    1. Log in at https://secure.logmeinrescue.com/account/login.
    2. Select Set up two-step verification. The Protect Your Account page is displayed.
    3. Under Use LastPass Authenticator, select Edit.
    4. Select Start pairing again.
    5. Make sure you have the LastPass Authenticator app downloaded on your mobile device, then select Next.
    6. On your mobile device, launch LastPass Authenticator and select + > Scan QR code to add a new account. Then physically hold your phone to your browser to scan the QR code.
    7. Return to your browser and verify the backup method. If you need to make changes, select Edit.
    8. Select Activate > Continue.
    Results: The next time you log in, you’ll be prompted to enter the security code displayed in your LastPass Authenticator app.
    Article last updated: 23 January, 2023