HELP FILE

Why does the Rescue applet always start with my computer?

    If a technician ends a Rescue session while disconnected from their client (either during the process of a reboot or because of connectivity problems), it is possible that the applet may not remove itself properly. This will cause the Rescue applet to launch upon every Windows startup. Follow the steps below to remove the applet.

    Important: You must be a Windows Administrator to perform these actions.
    1. Close any applet that is currently running.
    2. Open Services:
      • Click Start > Run. The Run window is displayed.
      • Type services.msc and click OK. The Services window is displayed.
    3. Find the entry referencing Rescue. Open it, and if you can, copy the Service Name. If you cannot copy the Service Name, copy the long string of letters and numbers in the Description.
    4. Close the Services window.
    5. Open the Command Prompt:
      • Click Start > Run. The Run window is displayed.
      • Type CMD and click OK. The Command Prompt is displayed.
    6. In Command Prompt:
      • If you could copy the Service Name, type SC DELETE , then right click and paste the service name.
      • If you could only copy the Description, type SC DELETE LMIRescue_, then right click and paste the string, and delete any parenthesis that may have come with it.
        Note: Repeat the above steps for however many Applets remain.
    7. Open Computer and navigate to C:\Users\<username>\ AppData\Local and delete the Rescue Applet folder. You will not be able to delete the folder if the Rescue applet is still running.

      Note: If you cannot see the folder, this is because it is hidden by default. To unhide this, press the Alt key on the keyboard, click Tools > Folder Options > View, select Show hidden files and folders, and click OK.

    8. Reboot the PC.
    For detailed information about removing a stuck applet on Windows and Mac, see How to Remove a Stuck Rescue Applet?.