Using the ServiceNow/Rescue Connector
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Technicians follow these steps to take advantage of the ServiceNow/Rescue integration.
Before you begin: The instructions below also apply when using the Case record type.
Note: A separate add-on is required for the Cases functionality.
Note: To be able to use the ServiceNow connector, you must have at least “soap_upate” and “itil” roles.
What to do next:
Tip: Refresh the ServiceNow incident to see the synchronized information.
Parent article:
Integration of Rescue and ServiceNow
Previous article:
Working with Transform Maps
Article last updated: 27 September, 2022