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Integration of Rescue and ServiceNow

    Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.

    The Connector service links ServiceNow and GoTo Rescue, allowing a ServiceNow user to easily create a Rescue session directly in the ServiceNow incident interface, linking all Rescue session history, chat dialog, and notes back to a ServiceNow incident for future reference.

    Once the ServiceNow/ Rescue integration is set up, ServiceNow users will be able to do the following:
    • Take advantage of smooth workflow from ticket creation in ServiceNow to a remote support session in Rescue
    • Easily generate a GoTo Rescue PIN in the ServiceNow interface
    • Synchronize all chat dialog and session history from Rescue to ServiceNow
    • Synchronize all notes from Rescue to ServiceNow
    Article last updated: 5 January, 2023