Integration of LogMeIn Rescue and ServiceNow
Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.
The Connector service links ServiceNow and GoToLogMeIn Rescue, allowing a ServiceNow user to easily create a LogMeIn Rescue session directly in the ServiceNow incident interface, linking all LogMeIn Rescue session history, chat dialog, and notes back to a ServiceNow incident for future reference.
Once the ServiceNow/
LogMeIn Rescue integration is set up, ServiceNow users will be able to do the following:
- Take advantage of smooth workflow from ticket creation in ServiceNow to a remote support session in LogMeIn Rescue
- Easily generate a GoToLogMeIn Rescue PIN in the ServiceNow interface
- Synchronize all chat dialog and session history from LogMeIn Rescue to ServiceNow
- Synchronize all notes from LogMeIn Rescue to ServiceNow
Article last updated: 6 November, 2023
You are viewing the latest version of this article.