HELP FILE

Transferred Sessions Report

    This article gives guidance to Rescue Administrators.

    This report returns data for each transfer executed by a member of the selected unit during the selected period.

    Each row represents one transfer event.

    Session ID
    An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.
    Time of Transfer
    The exact time of the transfer event. Data type: DateTime. Data length: unspecified.
    Waiting Time
    The length of time before the customer either abandons the session or is transferred again. Data type: DateTime. Data length: unspecified.
    [Name]
    The name of this column is derived from the following setting: Global Settings > Custom Fields > Name for name field. The actual reported value is entered by a customer or technician during session generation. By default this is the name of the customer. Data type: String. Data length: 128 characters.
    Transferred by
    The entity that initiated the transfer. The value System is returned for channel sessions that are automatically transferred according to rules set at Settings > Session Management > Auto-transfer waiting sessions. Data type: String. Data length: 128 characters.
    Transferred from
    The technician or channel from which the session was transferred. Data type: String. Data length: 128 characters.
    Transferred to
    The technician or channel to which the session was transferred. Data type: String. Data length: 128 characters.
    Transfer Comment
    The value of the Comment field in the Transfer Session dialog box. Data type: String. Data length: 128 characters.
    Time in Transfer
    The length of time in Transfer. Data type: DateTime. Data length: unspecified.