This report returns the results of individual technician surveys (technician session evaluations) submitted by members of the selected unit during the selected period.

Each row represents one submitted survey.

Source

The name of the Technician Group the technician belonged to at the time of submitting the survey. Data type: String. Data length: 128 characters.

Note: For Technician Survey Reports concerning periods before 12 August 2014, the value Technicians is returned when a global survey is assigned to all technicians in an organization.

Session ID

An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.

Date

The date and time when the technician submitted the survey. Data type: DateTime. Data length: unspecified.

[Name]

The name of this column is derived from the following setting: Global Settings > Custom Fields > Name for name field. The actual reported value is entered by a customer or technician during session generation. By default this is the name of the customer. Data type: String.Data length: 128 characters.

[Survey Columns]

These variable columns will show responses to the survey questions defined on the Settings tab under Session evaluation by technician. Data type: String. Data length: 128 characters.

Technician Name

The technician's name as recorded in the Name field on the Organization tab. Data type: String.Data length: 128 characters.

Technician ID

An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.

Technician Email

The technician's email address as recorded in the Email field on the Organization tab. Data type: String. Data length: 128 characters.