Technician Console Enhancement: Hiding Disabled Features
This article gives guidance to Rescue Administrators.
To ensure that technicians can focus on the right tools for the job, the Technician Console hides certain tabs and buttons when a technician does not have permission to use the associated feature.
| To hide this... | Deny this permission on the Organization tab… |
|---|---|
| Launch Remote Control Session button on Customer Desktop tab | Launch remote control |
| Launch Desktop Viewing button on Customer Desktop tab | Launch desktop viewing |
| File Manager tab | Access File Manager tab or Send files, Receive files, and Manage files |
| System Info tab | View system information |
| Reboot tab | Reboot |
| Calling Card tab | Deploy the Calling Card |
| Scripts tab | Script deployment and Run embedded scripts |
| Unattended Access tab | Unattended Access |
| Device Configuration tab | Configure mobile device settings |
| Customer Display tab for mobile sessions | Classic display for mobile |
| Click2Fix tab for mobile sessions | Click2Fix for mobile |
Article last updated: 27 September, 2022
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