HELP FILE

Technician Console Enhancement: Hiding Disabled Features

    This article gives guidance to Rescue Administrators.

    To ensure that technicians can focus on the right tools for the job, the Technician Console hides certain tabs and buttons when a technician does not have permission to use the associated feature.

    To hide this... Deny this permission on the Organization tab…
    Launch Remote Control Session button on Customer Desktop tab Launch remote control
    Launch Desktop Viewing button on Customer Desktop tab Launch desktop viewing
    File Manager tab

    Access File Manager tab

    or

    Send files, Receive files, and Manage files

    System Info tab View system information
    Reboot tab Reboot
    Calling Card tab Deploy the Calling Card
    Scripts tab Script deployment and Run embedded scripts
    Unattended Access tab Unattended Access
    Device Configuration tab Configure mobile device settings
    Customer Display tab for mobile sessions Classic display for mobile
    Click2Fix tab for mobile sessions Click2Fix for mobile