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Technician Console Enhancement: Hiding Disabled Features

This article gives guidance to Rescue Administrators.

To ensure that technicians can focus on the right tools for the job, the Technician Console hides certain tabs and buttons when a technician does not have permission to use the associated feature.

To hide this... Deny this permission on the Organization tab…
Launch Remote Control Session button on Customer Desktop tab Launch remote control
Launch Desktop Viewing button on Customer Desktop tab Launch desktop viewing
File Manager tab

Access File Manager tab


Send files, Receive files, and Manage files

System Info tab View system information
Reboot tab Reboot
Calling Card tab Deploy the Calling Card
Scripts tab Script deployment and Run embedded scripts
Unattended Access tab Unattended Access
Device Configuration tab Configure mobile device settings
Customer Display tab for mobile sessions Classic display for mobile
Click2Fix tab for mobile sessions Click2Fix for mobile
Article last updated: 27 September, 2022