About Chat Permissions
An administrator sets a Technician Group's permission to use the Enable/Disable Chat feature on the Organization tab.
|Select only Chat to enable Chat at session start.|
|Select Chat plus Allow chat enable/disable by technician to enable Chat at session start and allow technicians to toggle Chat during the session.|
|Select only Allow chat enable/disable by technician to disable Chat at session start, but allow technicians to toggle Chat during the session.|
|When neither option is selected, Chat is disabled at session start, and technicians are not allowed to toggle Chat during the session.|
Note: The above settings apply to sessions started by running the Rescue Applet. Chat is always enabled for Instant Chat sessions.