About Chat Permissions
This article gives guidance to Rescue Administrators.
An administrator sets a Technician Group's permission to use the Enable/Disable Chat feature on the Organization tab.
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Select only Chat to enable Chat at session start. |
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Select Chat plus Allow chat enable/disable by technician to enable Chat at session start and allow technicians to toggle Chat during the session. |
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Select only Allow chat enable/disable by technician to disable Chat at session start, but allow technicians to toggle Chat during the session. |
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When neither option is selected, Chat is disabled at session start, and technicians are not allowed to toggle Chat during the session. |
Note: The above settings apply to sessions started by running the Rescue Applet. Chat is always enabled for Instant Chat sessions.
Article last updated: 30 March, 2023