product icon

Task Six: Set up the Rescue API for Autotask

    Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.

    Configure the Rescue Administration Center to use the Rescue API for sending post-session details to Autotask.

    1. Log in to your GoTo Rescue account and go to the Rescue Administration Center.
    2. Select a Technician Group on the Organization Tree.
    3. On the Settings tab, go to the Exporting session data section.
    4. Enter the following URL to the Post session details to URL when session is ended by technician field:
    5. Select Post Session Details as HTML Form parameters.
    6. Click Save.
    Article last updated: 27 September, 2022