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Task Six: Set up the LogMeIn Rescue API for Autotask

Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.

Configure the LogMeIn Rescue Administration Center to use the LogMeIn Rescue API for sending post-session details to Autotask.

  1. Log in to your GoToLogMeIn Rescue account and go to the LogMeIn Rescue Administration Center.
  2. Select a Technician Group on the Organization Tree.
  3. On the Settings tab, go to the Exporting session data section.
  4. Enter the following URL to the Post session details to URL when session is ended by technician field: https://secure.logmeinrescue.com/integration/autotask/atinsert.aspx.
  5. Select Post Session Details as HTML Form parameters.
  6. Click Save.
Article last updated: 27 September, 2022